[INC-813] Ashburn (IAD) Data Center Issue

Incident Report for Imperva

Resolved

The incident has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Apr 10, 2025 - 07:11 UTC

Monitoring

A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Apr 09, 2025 - 23:31 UTC

Identified

We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Apr 09, 2025 - 19:30 UTC

Investigating

Technical teams are investigating a potential issue in the IAD Data Center . Further updates to follow.
Posted Apr 09, 2025 - 18:39 UTC
This incident affected: North American PoPs (Ashburn, VA (IAD)).