All Systems Operational
North American PoPs Operational
Atlanta, GA (ATL) Operational
Ashburn, VA (IAD) Operational
Chicago, IL (ORD) Operational
Dallas, TX (DFW) Operational
Los Angeles, CA (LAX) Operational
Miami, FL (MIA) Operational
New York, NY (NYC) Operational
San Jose, CA (SJC) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DXB) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (IST) Operational
Johannesburg, South Africa (JNB) Operational
London, UK (LON) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Moscow, Russia (MSK) Operational
Paris, France (CDG) Operational
Stockholm, Sweden (STO) Operational
Switzerland ,Zurich (ZRH) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (VIE) Operational
Warsaw, Poland (WAR) Operational
LATAM PoPs Operational
Buenos Aires, Argentina (EZE) Operational
Mexico City, Mexico (MEX) Operational
São Paulo, Brazil (GRU) Operational
APAC PoPs Operational
Auckland, NZ (AKL) Operational
Bangkok, Thailand (BKK) Operational
Hong Kong (HKG) Operational
Jakarta, Indonesia (CGK) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEL) Operational
Mumbai, India (BOM) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TPE) Operational
Tokyo, Japan (TKO) Operational
Services Operational
Imperva Management Portal UI Operational
Imperva Management Portal API Operational
Cloud WAF Network Operational
IP Protection Operational
Advanced Bot Protection Operational
Account Take Over Operational
JSONAR Operational
Distil (Arceus) Operational
Client-Side Protection Operational
Cloud WAF GDPR Operational
Cloud WAF SIEM Operational
Cloud WAF Events & Statistics Operational
Cloud WAF Replication Operational
Attack Analytics Operational
Cloud Data Security Operational
Runtime Application Self Protection Operational
API Security Operational
Imperva Support - Ticketing and Phone Systems Operational
Weblogs Operational
Third Party Services Operational
Third Party Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Maintenance on the Frankfurt data center has been rescheduled to Sunday, October 25th, 2020 at 06:00 UTC. We expect to complete the maintenance by Sunday, October 25th, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 25, 16:31 UTC
Scheduled - Maintenance on the Frankfurt data center will be performed on Sunday, November 1st, 2020 at 06:00 UTC. We expect to complete the maintenance by Sunday, November 1st, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Aug 13, 19:38 UTC
Update - Maintenance on the Sao Paulo data center has been rescheduled to Sunday, October 25th, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, October 25th, 2020 at 15:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 25, 16:32 UTC
Update - Maintenance on the Sao Paulo data center has been rescheduled to Sunday, October 4th, 2020 at 06:00 UTC. We expect to complete the maintenance by Sunday, October 4th, 2020 at 14:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 15, 14:40 UTC
Scheduled - Maintenance on the Sao Paulo data center will be performed on Sunday, September 20th, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, September 20th, 2020 at 14:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 3, 12:24 UTC
Maintenance on the Singapore Data Center will be performed on Sunday, October 25th, 2020 at 07:30 UTC. We expect to complete the maintenance by Sunday, October 25th, 2020 at 14:30 UTC.
During this time, traffic will be rerouted to the closest Data Center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary Data Center.
Posted on Oct 21, 12:31 UTC
Maintenance on the Hong Kong data center will be performed on Sunday, November 8th, 2020 at 6:00 UTC. We expect to complete the maintenance by Sunday, November 8th, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.”

Components affected – Make sure to select the correct PoP.
Automation Options – Make sure to un-check “At the start time” and “At the end of time
Posted on Sep 25, 14:20 UTC
Maintenance on the Dallas data center will be performed on Sunday, November 8th, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, November 8th, 2020 at 15:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Sep 16, 03:49 UTC
Maintenance on the Los Angeles data center will be performed on Sunday, November 15th, 2020 at 6:00 UTC. We expect to complete the maintenance by Sunday, November 15th, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Sep 25, 14:04 UTC
Update - Maintenance on the Ashburn, VA will be performed on Sunday, November 22nd, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, November 22nd, 2020 at 15:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Oct 4, 09:22 UTC
Update - Maintenance on the Ashburn data center has been rescheduled to Sunday, November 1st, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, November 1st, 2020 at 15:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 1, 06:00 UTC
Scheduled - Maintenance on the Ashburn data center will be performed on Sunday, September 20th, 2020 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 20th, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Aug 13, 19:32 UTC
Maintenance on the London, UK will be performed on Sunday, December 6th, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, December 6th, 2020 at 15:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Oct 5, 09:28 UTC
Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020
Resolved - The connectivity issue has been resolved. Service level in the Dallas data center is normal.
Oct 22, 23:57 UTC
Monitoring - Technical teams have performed remedial actions and service has been restored and functionality is being monitored.
Oct 22, 23:04 UTC
Identified - We have identified the source of the issue. Technical teams are performing remedial action. Further updates to follow.
Oct 22, 22:00 UTC
Update - Traffic has been rerouted through an alternate data center in the region. We are still investigating the source of the issue. Further updates to follow.
Oct 22, 19:32 UTC
Update - Traffic is being rerouted through an alternate data center in the region while we investigate this issue. Further updates to follow.
Oct 22, 17:39 UTC
Update - Technical teams are still investigating the issue. Further updates to follow.
Oct 22, 16:49 UTC
Investigating - We have received reports of a potential service degradation, affecting some Cloud WAF customers in the Dallas data center. Technical teams are investigating. Further updates to follow.
Oct 22, 15:59 UTC
Completed - Maintenance on the Milan Data center has been completed.
Oct 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:00 UTC
Scheduled - Maintenance on the Milan Data Center will be performed on Wednesday, October 21st, 2020 at 19:00 UTC. We expect to complete the maintenance by Thursday, October 22nd, 2020 at 05:00 UTC.
During this time, traffic will be rerouted to the closest Data Center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary Data Center.
Sep 19, 13:39 UTC
Oct 21, 2020
Oct 20, 2020

No incidents reported.

Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 00:54 UTC
Update - Maintenance on the Singapore data center has been extended to Sunday, October 19th, 2020 at 01:00 AM UTC.
We apologize for inconvenience and thank you for your patience.
Oct 18, 19:45 UTC
Update - Maintenance on the Singapore data center has been extended to Sunday, October 18th, 2020 at 22:00 UTC.
We apologize for inconvenience and thank you for your patience.
Oct 18, 13:42 UTC
In progress - Maintenance on the Singapore data center has started. Network traffic has been diverted to an alternate regional data center.
Oct 18, 06:00 UTC
Update - Maintenance on the Singapore data center has been rescheduled to Sunday, October 18th, 2020 at 06:00 UTC. We expect to complete the maintenance by Sunday, October 18th, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 25, 16:33 UTC
Scheduled - Maintenance on the Singapore data center will be performed on Sunday, November 8th, 2020 at 06:00 UTC. We expect to complete the maintenance by Sunday, November 8th, 2020 at 18:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 16, 03:49 UTC
Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 18:04 UTC
Update - Maintenance on the Paris data center has been extended to Sunday, October 18th, 2020 at 19:00 UTC.
We apologize for inconvenience and thank you for your patience.
Oct 18, 16:05 UTC
Update - Maintenance on the Paris data center has been extended to Sunday, October 18th, 2020 at 17:00 UTC.
We apologize for inconvenience and thank you for your patience.
Oct 18, 13:43 UTC
In progress - Maintenance on the Paris data center has started. Network traffic has been diverted to an alternate regional data center.
Oct 18, 07:00 UTC
Update - Maintenance on the Paris data center has been rescheduled to Sunday, October 18th, 2020 at 07:00 UTC. We expect to complete the maintenance by Sunday, October 18th, 2020 at 15:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 25, 16:34 UTC
Scheduled - Maintenance on the Paris data center will be performed on Sunday, October 18th, 2020 at 6:00 UTC. We expect to complete the maintenance by Sunday, October 18th, 2020 at 14:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 13, 12:59 UTC
Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - The incident has been resolved. Service level is normal.
Oct 13, 18:06 UTC
Monitoring - The service has been restored and functionality is being monitored.
Oct 13, 17:41 UTC
Investigating - We have identified intermittent connectivity issues with our upstream provider in Toronto. Traffic is being rerouted through an alternate data center in the region.
Oct 13, 14:38 UTC
Completed - The scheduled maintenance has been cancelled.
Oct 13, 08:38 UTC
Scheduled - Maintenance on the Istanbul, Turkey will be performed on Tuesday, October 13rd, 2020 at 09:00 UTC. We expect to complete the maintenance by Tuesday, October 13rd, 2020 at 14:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Oct 8, 12:10 UTC
Oct 12, 2020

No incidents reported.

Oct 11, 2020
Completed - Maintenance on the Tokyo data center has been completed.
Oct 11, 19:14 UTC
Update - Maintenance on the Tokyo data center has been extended to Sunday, October 11th, 2020 at 22:00 UTC.
We apologize for inconvenience and thank you for your patience.
Oct 11, 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 UTC
Scheduled - Maintenance on the Tokyo data center will be performed on Sunday, October 11th, 2020 at 6:00 UTC. We expect to complete the maintenance by October 11th, 2020 at 18:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 25, 14:50 UTC
Completed - The maintenance on the New York data center has been completed.
Oct 11, 16:41 UTC
Update - Maintenance on the New York data center has been extended to Sunday, October 11th, 2020 at 17:00 UTC.
We apologize for inconvenience and thank you for your patience.
Oct 11, 14:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 UTC
Update - Maintenance on the New York data center has been rescheduled to Sunday, October 11th, 2020 at 7:00 UTC. We expect to complete the maintenance by Sunday, October 11th, 2020 at 15:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Sep 25, 14:50 UTC
Scheduled - Maintenance on the New York data center will be performed on Sunday, October 11th, 2020 at 6:00 UTC. We expect to complete the maintenance by Sunday, October 11th, 2020 at 14:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Aug 27, 16:38 UTC
Oct 10, 2020
Resolved - This incident has been resolved.
Oct 10, 21:02 UTC
Monitoring - The service has been restored and functionality is being monitored.
Oct 10, 20:06 UTC
Identified - We have identified intermittent connectivity issues in the Istanbul, Turkey data center. Traffic is being rerouted through an alternate data center in the region.
Oct 10, 14:10 UTC
Resolved - This incident has been resolved.
Oct 10, 09:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 08:56 UTC
Update - Maintenance on the Bngkok data center has been extended to October 10th, 2020 at 07:00 UTC.
Oct 10, 04:44 UTC
Identified - Imperva's upstream provider will be performing emergency maintenance that will affect Imperva's data center in Bangkok. Maintenance is expected to be completed by Friday, October 10th, 2020 at 02:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Oct 9, 20:09 UTC
Oct 9, 2020