tag:incapsula.statuspage.io,2005:/historyImperva Status - Incident History2024-03-29T05:23:30ZImpervatag:incapsula.statuspage.io,2005:Incident/202967972024-04-01T15:00:00Z2024-03-19T02:00:12Z[ICM-1737] Planned Maintenance on the Imperva data center in Osaka, Japan<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>15:00</var> - <var data-var='time'>23:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Update</strong> - Maintenance on the Osaka, Japan data center will be performed on Monday, April 1st, 2024 at 15:00 UTC. We expect to complete the maintenance by Monday, April 1st, 2024 at 23:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:25</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Osaka, Japan data center will be performed on Monday, April 1st, 2024 at 10:00 UTC. We expect to complete the maintenance by Monday, April 1st, 2024 at 18:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/202837472024-03-31T06:00:00Z2024-03-17T13:09:01ZImperva Cloud Security Console infrastructure upgrade.<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>Scheduled</strong> - On Mar 31, 2024 between 6:00 -7:30 AM UTC the Imperva Cloud Security Console will undergo an infrastructure upgrade.<br />During the first 30 minutes (6:00-6:30 AM UTC), the Imperva Cloud Security Console and API will be in “Read only” mode. No changes can be made during this time.<br />After that, for an additional 60 minutes (between 6:30-7:30 UTC ), configuration changes will be allowed but will be published with a significant delay.<br />Both steps will affect the Cloud Security Console and API calls.<br /><br />We recommend avoiding making changes during this period.<br /><br />Customer services will not be impacted and customer websites will be protected as usual.</p>tag:incapsula.statuspage.io,2005:Incident/203032522024-03-28T03:50:25Z2024-03-28T03:50:25Z[ICM-1671] Planned Maintenance on the Imperva data center in Mumbai, India<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:50</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Update</strong> - Maintenance on the Mumbai, India data center has been extended to Thursday, March 28th, 2024 at 04:00 UTC.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Mumbai, India data center will be performed on Wednesday, March 27th, 2024 at 19:00 UTC. We expect to complete the maintenance by Thursday, March 28th, 2024 at 03:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/200899372024-03-25T08:06:29Z2024-03-25T08:06:29Z[ICM-1668 ] Planned Maintenance on the Imperva data center in London 1, UK<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:06</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>07:26</var> UTC</small><br><strong>Update</strong> - Maintenance on the London 1, UK data center has been extended to Monday, March 25th, 2024 at 08:30 UTC.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>05:56</var> UTC</small><br><strong>Update</strong> - Maintenance on the London 1, UK data center has been extended to Monday, March 25th, 2024 at 07:30 UTC.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the London 1, UK data center will be performed on Sunday, March 24th, 2024 at 22:30 UTC. We expect to complete the maintenance by Monday, March 25th, 2024 at 06:30 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/202907492024-03-19T08:22:58Z2024-03-19T08:22:58Z[INC-501] Imperva Management Portal - Security Events Issue - APAC<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:24</var> UTC</small><br><strong>Update</strong> - Investigation into the cause of the service degradation affecting the APAC region's security events remains ongoing. Customer sites are fully protected and further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Update</strong> - Investigation into the cause of the service degradation affecting security events in the Imperva Management Portal is still ongoing. Customer sites remain fully protected and further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Investigating</strong> - We have identified a service degradation impacting the APAC region's security events in the Imperva Management Portal. Some security events may experience delays in appearing on the event page dashboard. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p>tag:incapsula.statuspage.io,2005:Incident/202881572024-03-18T10:27:42Z2024-03-18T10:27:42Z[INC-500] Imperva Management Portal Cloud WAF service degradation<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>05:08</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation, affecting the Imperva Management Portal. Clients maybe be unable to update changes as it is not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p>tag:incapsula.statuspage.io,2005:Incident/202305472024-03-13T15:03:30Z2024-03-13T15:03:30Z[INC-498] - Security events service degradation in the US region<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Update</strong> - We are currently processing all security events from the time of the incident, which might result in delays for customers accessing them in the Imperva Cloud Security console. Our estimated completion time is 6 hours.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:29</var> UTC</small><br><strong>Monitoring</strong> - Technical teams have performed remedial actions, and service is returning to normal operations.<br />Although we are still processing all the data, customers may experience a delay in receiving the events. <br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Identified</strong> - We have identified the source of the issue affecting security events in the US region, which may result in delays in receiving security events in the US region in the next few hours. Technical teams are planning remedial action. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>03:49</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation affecting the Security events dashboard in the US region. No data has been lost during this event. However, customers may experience some delays in receiving the Security events in the next hours. Technical teams will continue monitoring the system. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.<br /><br />In the event of a service disruption, the update will include potential impacts to any affected region.</p>tag:incapsula.statuspage.io,2005:Incident/199162792024-03-07T23:42:26Z2024-03-07T23:42:26Z[ICM-1578] Planned Maintenance on the Imperva data center in Kuala Lumpur, Malaysia<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Update</strong> - Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Thursday, March 7th, 2024 at 16:00 UTC. We expect to complete the maintenance by Friday, March 8th, 2024 at 00:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>21:47</var> UTC</small><br><strong>Update</strong> - Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Thursday, February 22nd, 2024 at 16:00 UTC. We expect to complete the maintenance by Friday, February 23rd, 2024 at 00:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Kuala Lumpur, Malaysia data center will be performed on Wednesday, February 21st, 2024 at 16:00 UTC. We expect to complete the maintenance by Thursday, February 22nd, 2024 at 00:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/201077752024-03-07T07:22:11Z2024-03-07T07:22:11Z[ICM-1636] Essential Maintenance on the Imperva data center in Sao Paulo 1, Brazil<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Sao Paulo 1, Brazil data center will be performed on Thursday, March 7th, 2024 at 05:00 UTC. We expect to complete the maintenance by Thursday, March 7th, 2024 at 10:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/200851302024-03-05T07:43:14Z2024-03-05T07:43:15Z[ICM-1658] Essential Maintenance on the Imperva data center in Toronto, Canada<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:43</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>06:24</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Toronto, Canada data center will be performed on Tuesday, March 5th, 2024 at 04:00 UTC. We expect to complete the maintenance by Tuesday, March 5th, 2024 at 12:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/201602682024-03-04T21:32:02Z2024-03-04T21:32:02Z[INC-492] Istanbul (IST) Data Center Issue<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:32</var> UTC</small><br><strong>Resolved</strong> - Service for the Istanbul (IST) PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:12</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and service has been restored to the Istanbul (IST) PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Identified</strong> - We have identified the source of the service disruption affecting the Istanbul (IST) PoP to be a device in the PoP experienced a service fault. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Investigating</strong> - We have discovered a service disruption that is affecting the Istanbul (IST) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service disruption is currently ongoing. Further updates will be provided as information becomes available.</p>tag:incapsula.statuspage.io,2005:Incident/201589242024-03-04T18:10:46Z2024-03-04T18:10:46Z[INC-491] Advanced Bot Protection Dashboard Issue<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Resolved</strong> - The Advanced Bot Protection dashboard has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Monitoring</strong> - We have completed completed the implementation of remedial measures, and Advanced Bot Protection dashboard has returned to normal service levels. We are continuing to monitor in order to ensure the continued stability of the service. Further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Identified</strong> - We have identified the source of the degradation, affecting the Advanced Bot Protection dashboard, and are working on remedial measures to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation affecting Advance Bot Protection dashboard, which may result in some customers experiencing latency when attempting to access the ABP dashboard. Customer sites are still fully protected by Advanced Bot Protection. Investigation into the cause of the service disruption is currently ongoing. Further updates will be provided as information becomes available.</p>tag:incapsula.statuspage.io,2005:Incident/200135452024-03-03T15:00:56Z2024-03-03T15:00:56ZPlanned maintenance on the Imperva Management Console March 3rd<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Scheduled</strong> - On Sunday, March 3rd, 2024, between 14:00 -15:00 UTC, the Cloud Security Console will undergo a scheduled update.<br />During this time changes to security policies cannot be performed, this will also affect sites/accounts creation and deletion.<br />We recommend avoiding making changes related to those components during this period via the management console and via the API.<br />Customer sites will remain available and protected at all times.<br />We apologize for any inconvenience this may cause.</p>tag:incapsula.statuspage.io,2005:Incident/201265232024-03-01T11:13:08Z2024-03-01T11:13:08Z[INC-488] Advanced Bot Protection Configuration Management Issue<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Resolved</strong> - The Advanced Bot Protection configuration management has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Monitoring</strong> - We have completed completed the implementation of remedial measures, and Advanced Bot Protection configuration management has returned to normal service levels. We are continuing to monitor in order to ensure the continued stability of the service. Further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Identified</strong> - We have identified the source of the degradation, affecting the Advanced Bot Protection configuration management, and are working on remedial measures to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation affecting Advance Bot Protection, which may result in some customers experiencing latency when managing their configuration. Customer sites are still fully protected by Advanced Bot Protection. Investigation into the cause of the service disruption is currently ongoing. Further updates will be provided as information becomes available.</p>tag:incapsula.statuspage.io,2005:Incident/200215572024-02-29T08:16:12Z2024-02-29T08:16:12Z[ICM-1595] Planned Maintenance on the Imperva data center in Buenos Aires, Argentina<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:16</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:25</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Buenos Aires, Argentina data center will be performed on Thursday, February 29th, 2024 at 04:00 UTC. We expect to complete the maintenance by Thursday, February 29th, 2024 at 12:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/200215492024-02-29T08:15:41Z2024-02-29T08:15:41Z[ICM-1598] Planned Maintenance on the Imperva data center in Buenos Aires, Argentina<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the Buenos Aires, Argentina data center will be performed on Thursday, February 29th, 2024 at 04:00 UTC. We expect to complete the maintenance by Thursday, February 29th, 2024 at 12:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/201030252024-02-29T06:10:58Z2024-02-29T06:10:59Z[INC-485] Security events and Troubleshooting dashboard service degradation in the US region<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:10</var> UTC</small><br><strong>Resolved</strong> - Service levels have been restored and the Security Events and Troubleshooting pages are now working as expected. No data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Monitoring</strong> - We continue to monitor the system after the remedial actions has been implemented. Customers may still experience some delays in receiving their Security events and troubleshooting data in the next hour. Further updates to follow.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>04:41</var> UTC</small><br><strong>Identified</strong> - Technical teams have identified and performed remedial actions, and the Security events and troubleshooting page are now correctly displaying data. No data has been lost during this event. However, customers may experience some delays in receiving the Security events and troubleshooting data in the next hour. Technical teams will continue monitoring the system. Further updates to follow.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>03:25</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation affecting the Security events and Troubleshooting dashboards in the US region. No data has been lost during this event. However, customers may experience some delays in receiving the Security events and data on the Troubleshooting dashboard in the next hours. Technical teams will continue monitoring the system. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.<br /><br />In the event of a service disruption, the update will include potential impacts to any affected region.</p>tag:incapsula.statuspage.io,2005:Incident/201031642024-02-29T03:55:21Z2024-02-29T03:55:21Z[INC-486] Rio de Janeiro, Brazil (RIO) Data Center Issue<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>03:55</var> UTC</small><br><strong>Resolved</strong> - We have discovered a service degradation that affected the Rio de Janeiro, Brazil (RIO) PoP which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the RIO PoP, mitigating the impact to customers. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have cause.</p>tag:incapsula.statuspage.io,2005:Incident/201002742024-02-28T20:21:15Z2024-02-28T20:21:15Z[INC-483] Düsseldorf (DUS) Data Center Issue<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Resolved</strong> - Service for the DUS PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored to the Düsseldorf (DUS) PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:45</var> UTC</small><br><strong>Investigating</strong> - We have discovered a service degradation that is affecting the Düsseldorf (DUS) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.</p>tag:incapsula.statuspage.io,2005:Incident/200960772024-02-28T11:10:23Z2024-02-28T11:10:23Z[INC-481] Imperva Management Portal ABP Dashboard Issue<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Monitoring</strong> - Technical teams have performed remedial actions and the ABP Reporting Dashboards are returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation, affecting the Imperva Management Portal. The ABP Reporting Dashboards on the Management Portal are not displaying the latest data. Customer sites are still fully protected by Advanced Bot Protection at this time. Technical teams are investigating. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.<br /> <br />In the event of a service disruption, the update will include potential impacts to any affected region.</p>tag:incapsula.statuspage.io,2005:Incident/200937222024-02-28T09:06:13Z2024-02-28T09:06:13Z[INC-480] Security events service degradation in the US region<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Resolved</strong> - Service levels have been restored and the Security Events page is now working as expected. No data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:44</var> UTC</small><br><strong>Monitoring</strong> - We continue to monitor the system after the remedial actions has been implemented. Customers may still experience some delays in receiving their Security events in the next hour. Further updates to follow.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:12</var> UTC</small><br><strong>Identified</strong> - Technical teams have identified and performed remedial actions, and the Security events page are now correctly displaying data. No data has been lost during this event. However, customers may experience some delays in receiving the events in the next hour. Technical teams will continue monitoring the system. Further updates to follow.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>04:19</var> UTC</small><br><strong>Investigating</strong> - We have discovered a potential service degradation affecting the Security events dashboard in the US region. No data has been lost during this event. However, customers may experience some delays in receiving the Security events in the next hours. Technical teams will continue monitoring the system. Further updates to follow.<br /><br />The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.<br /><br />In the event of a service disruption, the update will include potential impacts to any affected region.</p>tag:incapsula.statuspage.io,2005:Incident/200298202024-02-28T01:42:07Z2024-02-28T01:42:07Z[ICM-1631] Essential Maintenance on the Imperva data center in New Delhi, India<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>01:42</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the New Delhi, India data center will be performed on Tuesday, February 27th, 2024 at 18:00 UTC. We expect to complete the maintenance by Wednesday, February 28th, 2024 at 02:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/200897052024-02-27T17:28:52Z2024-02-27T17:28:52Z[INC-479] Lima, Peru (LIM) Data Center Issue<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Resolved</strong> - We have discovered a service degradation that affected the Lima, Peru (LIM) PoP which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the LIM PoP, mitigating the impact to customers. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have cause.</p>tag:incapsula.statuspage.io,2005:Incident/199274982024-02-27T05:27:46Z2024-02-27T05:27:46Z[ICM-1581] Planned Maintenance on the Imperva data center in London 2, UK<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>05:27</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:22</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the London 2, UK data center will be performed on Monday, February 26th, 2024 at 22:00 UTC. We expect to complete the maintenance by Tuesday, February 27th, 2024 at 06:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>tag:incapsula.statuspage.io,2005:Incident/199837302024-02-26T09:59:46Z2024-02-26T09:59:46Z[ICM-1595] Planned Maintenance on the Imperva data center in New York 2, NY<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Scheduled</strong> - Maintenance on the New York 2, NY data center will be performed on Monday, February 26th, 2024 at 04:00 UTC. We expect to complete the maintenance by Monday, February 26th, 2024 at 12:00 UTC.<br /><br /> For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.<br /><br /> DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.<br /><br /> The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm</p>