The incident has been resolved and normal service levels have been restored for the Connection Connectivity Dashboard.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jun 20, 2025 - 01:14 UTC
Monitoring
Technical teams have performed remedial actions and the Connection Connectivity Dashboard is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jun 20, 2025 - 00:37 UTC
Identified
We have identified the source of the service degradation that is causing the Connection Connectivity Dashboard to display incorrect statues. Technical teams are working on a mitigation. Please note that this is only a reporting problem, and there is no impact to tunnel protection — all BGP tunnels remain fully protected and operational.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jun 19, 2025 - 22:47 UTC
Update
Technical teams are continuing to investigate the issue. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jun 19, 2025 - 21:54 UTC
Investigating
We would like to inform you that the Connection Connectivity Dashboard is currently not displaying the correct status. Email notifications may have been sent indicating that a tunnel is down. Our team is actively working to resolve the display issue. Please note that this is only a reporting problem, and there is no impact to tunnel protection — all BGP tunnels remain fully protected and operational.
We appreciate your understanding and will provide updates as soon as the issue is resolved.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Posted Jun 19, 2025 - 21:20 UTC
This incident affected: Services (Imperva Management Portal UI).