Update - We are continuing to assess the extent of equipment damage in the LHR PoP, which will allow us to finalize a plan to restore the PoP to service. As this continues to be an extended incident, customers which utilize PoP-specific features such as Dynamic Content Acceleration ("Origin PoP") associated to LHR may wish to evaluate whether to designate an alternate PoP until LHR is restored.
Sep 11, 2025 - 09:21 UTC
Sep 11, 2025 - 09:21 UTC
Update - It has been reported to Imperva that the service degradation which impacted the LHR POP is due to an environmental issue at the local 3rd party facility provider. During the service interruption, traffic should have shifted to other, redundant POP infrastructure after a brief period. Our facility provider and Imperva technical teams are continuing to evaluate the situation. At this time, there is no Estimated Time to Recovery for the LHR POP. Further updates to follow.
Sep 10, 2025 - 10:01 UTC
Sep 10, 2025 - 10:01 UTC
Update - Due to an issue in the London (LHR) data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 09, 2025 - 08:12 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 09, 2025 - 08:12 UTC
Identified - We are still trying to fix the issue. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 09, 2025 - 00:42 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 09, 2025 - 00:42 UTC
Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 19:55 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 19:55 UTC
Identified - We have identified an issue in the London (LHR) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 19:28 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 19:28 UTC
Investigating - Technical teams are investigating a potential issue in the London (LHR) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 18:56 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Sep 08, 2025 - 18:56 UTC
North American PoPs
Operational
Ashburn, VA (IAD)
Operational
Atlanta, GA (ATL)
Operational
Chicago 1, IL (ORD)
Operational
Chicago 2, IL (CHI)
Operational
Dallas, TX (DFW)
Operational
Denver, CO (DEN)
Operational
Detroit, MI (DET)
Operational
Houston, TX (HOU)
Operational
Los Angeles, CA (LAX)
Operational
Miami, FL (MIA)
Operational
Montreal, Canada (YUL)
Operational
New York 1, NY (NYC)
Operational
New York 2, NY (EWR)
Operational
San Jose, CA (SJC)
Operational
Seattle, WA (SEA)
Operational
Toronto, Canada (TOR)
Operational
Vancouver, Canada (VAN)
Operational
EMEA PoPs
Major Outage
Amsterdam, Netherlands (AMS)
Operational
Barcelona, Spain (BCN)
Operational
Cape Town, South Africa (CPT)
Operational
Copenhagen, Denmark (CPH)
Operational
Dubai, UAE (DWC)
Operational
Dublin, Ireland (DUB)
Operational
Dusseldorf, Germany (DUS)
Operational
Frankfurt, Germany (FRA)
Operational
Istanbul, Turkey (SAW)
Operational
Johannesburg, South Africa (QRA)
Operational
London 1, UK (LON)
Operational
London 2, UK (LHR)
Major Outage
Madrid, Spain (MAD)
Operational
Milan, Italy (MXP)
Operational
Paris, France (PAR)
Operational
Stockholm, Sweden (STO)
Operational
Tel Aviv, Israel (MED)
Operational
Vienna, Austria (GRZ)
Operational
Warsaw, Poland (WAR)
Operational
Zurich, Switzerland (ZRH)
Operational
LATAM PoPs
Operational
Bogota, Colombia (BOG)
Operational
Buenos Aires, Argentina (EZE)
Operational
Lima, Peru (LIM)
Operational
Queretaro, Mexico (QRO)
Operational
Rio de Janeiro, Brazil (RIO)
Operational
Santiago, Chile (STC)
Operational
Sao Paulo, Brazil (SAO)
Operational
APAC PoPs
Operational
Auckland, New Zealand (AKL)
Operational
Bangkok, Thailand (DMK)
Operational
Hanoi, Vietnam (HAN)
Operational
Hong Kong (HHK)
Operational
Jakarta, Indonesia (JKT)
Operational
Kuala Lumpur, Malaysia (KUL)
Operational
Melbourne, Australia (MEB)
Operational
Manila, Philippines (MNL)
Operational
Mumbai, India (BOM)
Operational
New Delhi, India (NDL)
Operational
Osaka, Japan (OSK)
Operational
Seoul, South Korea (KOR)
Operational
Singapore (SIN)
Operational
Sydney, Australia (SYD)
Operational
Taipei, Taiwan (TSA)
Operational
Tokyo, Japan (TKO)
Operational
Services
Operational
Imperva Management Portal UI
Operational
Imperva Management Portal API
Operational
Imperva Management Portal- Configuration Changes
Operational
Cloud WAF Network
Operational
IP Protection
Operational
Advanced Bot Protection
Operational
Account Take Over
Operational
DNS Protection
Operational
JSONAR
Operational
Client-Side Protection
Operational
Cloud WAF GDPR
Operational
Cloud WAF SIEM
Operational
Cloud WAF Events & Statistics
Operational
Attack Analytics
Operational
Cloud Data Security
Operational
Runtime Application Self Protection
Operational
API Security
Operational
Imperva Support - Ticketing and Phone Systems
Operational
Weblogs
Operational
Network DDoS
Operational
Third Party Services
Operational
Third Party Services
Operational
Coming Soon
Under Maintenance
London (LCY) - October 2025
Under Maintenance
Los Angeles (SNA) - October 2025
Under Maintenance
Mumbai (NAG) - September 2025
Under Maintenance
San Jose (SFO) - September 2025
Under Maintenance
Zurich (GVA) - September 2025
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[ICM-3792] Planned Maintenance on the Imperva data center in Singapore Sep 16, 2025 17:00 - Sep 17, 2025 01:00 UTC
Maintenance on the Singapore data center will be performed on Tuesday, September 16th, 2025 at 17:00 UTC. We expect to complete the maintenance by Wednesday, September 17th, 2025 at 01:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 08, 2025 - 21:53 UTC
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 08, 2025 - 21:53 UTC
[ICM-4082] BOM to NAG PoP Migration - Mumbai, India Sep 16, 2025 19:00 - Sep 17, 2025 05:00 UTC
As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the NAG -Mumbai, India PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in BOM –Mumbai, India. Imperva will be migrating all services and customer traffic from our BOM PoP to our NAG PoP, and decommissioning our BOM PoP during a scheduled maintenance window which will begin at September 16 at 19:00 UTC., completed by September 17 at 05:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on Sep 08, 2025 - 21:47 UTC
For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Posted on Sep 08, 2025 - 21:47 UTC
[ICM-4099] Essential Maintenance on the Imperva data center in Seoul, South Korea Sep 17, 2025 16:00 - Sep 18, 2025 00:00 UTC
Maintenance on the Seoul, South Korea data center will be performed on Wednesday, September 17th, 2025 at 16:00 UTC. We expect to complete the maintenance by Thursday, September 18th, 2025 at 00:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 10, 2025 - 15:33 UTC
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Sep 10, 2025 - 15:33 UTC