Imperva Status

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

[INC-823] Lima, Peru (LIM) Data Center Issue

Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 12:56 UTC

Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 11:54 UTC

Update - Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 09:56 UTC

Update - Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 08:35 UTC

Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 18, 07:44 UTC

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

[ICM-3503] Essential Maintenance on the Imperva data center in London 1, UK

Completed - The scheduled maintenance has been completed.
Apr 15, 03:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 UTC

Scheduled - Maintenance on the London 1, UK data center will be performed on Monday, April 14th, 2025 at 23:00 UTC. We expect to complete the maintenance by Tuesday, April 15th, 2025 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 7, 17:53 UTC

Apr 14, 2025

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

[INC-818] Purge Cache is not working

Resolved - This issue has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 22:27 UTC

Monitoring - Technical teams have performed remedial actions and Purge Cache is returning to normal operations.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 18:44 UTC

Identified - We have identified the source of the issue affecting Purge Cache. We have identified the source of the issue affecting Purge Cache. Technical teams are planning remedial action. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 18:24 UTC

Investigating - We have discovered a potential issue affecting Purge Cache. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 17:59 UTC

[INC-817] Istanbul, Turkey (SAW) Data Center Issue

Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 16:46 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 15:24 UTC

Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 13:17 UTC

Investigating - Technical teams are investigating a potential issue in the Istanbul, Turkey (SAW) Data Center . Further updates to follow.
Apr 11, 12:48 UTC

[INC-817] Istanbul, Turkey (SAW) Data Center Issue

Resolved - This incident has been resolved.
Apr 11, 10:15 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 11, 10:09 UTC

Update - We are continuing to investigate this issue.
Apr 11, 10:09 UTC

Investigating - Technical teams are investigating a potential issue in the Istanbul, Turkey (SAW) Data Center . Further updates to follow.
Apr 11, 09:54 UTC

IST to SAW PoP Migration – Istanbul, Turkey

Completed - The scheduled maintenance has been completed.
Apr 11, 06:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 UTC

Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the SAW - Istanbul, Turkey PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in IST – Istanbul, Turkey. Imperva will be migrating all services and customer traffic from our IST PoP to our SAW PoP, and decommissioning our IST PoP during a scheduled maintenance window, which will begin on April 10 at 21:00 UTC, and complete by April 11 at 07:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This may require modifying ACL or firewall configurations to allow ICMP traffic from the new IP addresses. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm
Apr 7, 16:16 UTC

Apr 10, 2025

[ICM-3520] Essential Maintenance on the Imperva data center in Hong Kong, Hong Kong

Completed - The scheduled maintenance has been completed.
Apr 10, 15:45 UTC

Verifying - Verification is currently underway for the maintenance items.
Apr 10, 15:38 UTC

Update - Maintenance on the Hong Kong, Hong Kong data center has been extended to Thursday, April 10th, 2025 at 17:00 UTC.
Apr 10, 14:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 13:40 UTC

Scheduled - Maintenance on the Hong Kong, Hong Kong data center will be performed on Thursday, April 10th, 2025 at 13:40 UTC. We expect to complete the maintenance by Thursday, April 10th, 2025 at 14:40 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 10, 13:34 UTC

[INC 815] Imperva Management Portal Custom Certificate issue

Resolved - This incident has been resolved.
Apr 10, 10:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 10:13 UTC

Update - We are continuing to investigate this issue.
Apr 10, 09:23 UTC

Investigating - We have discovered a potential service degradation, affecting customers ability to upload custom certificates. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 10, 09:17 UTC

[INC-813] Ashburn (IAD) Data Center Issue

Resolved - The incident has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 10, 07:11 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 23:31 UTC

Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 19:30 UTC

Investigating - Technical teams are investigating a potential issue in the IAD Data Center . Further updates to follow.
Apr 9, 18:39 UTC

Apr 9, 2025

[INC-814] Cache Purge Requests degradation on selected proxies

Resolved - This issue has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 23:19 UTC

Monitoring - Technical teams have performed remedial actions and Cache Purge Requests on Proxy services is returning to normal operations.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 22:56 UTC

Investigating - We have discovered a potential issue affecting Cache Purge Requests. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 21:42 UTC

[INC-812] Ashburn (IAD) Data Center Issue

Resolved - The incident has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 04:46 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 04:36 UTC

Identified - We have identified the source of the issue in the data center. Technical teams are working on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 9, 04:31 UTC

Investigating - Technical teams are investigating a potential issue in the Ashburn (IAD) Data Center . Further updates to follow.
Apr 9, 04:22 UTC

Apr 8, 2025

[INC-811] DMK Data Center Issue

Resolved - Service in the data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 8, 22:41 UTC

Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 8, 22:21 UTC

[INC-809] Configuration Changes Issue in TKO

Resolved - This incident has been resolved.
Apr 8, 08:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 08:34 UTC

Update - The Imperva team is continuing to investigate the issue
Apr 8, 08:11 UTC

Investigating - We have discovered a potential service degradation. Recent configuration changes are not being propagated at this time in TKO PoP. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 8, 07:19 UTC

[ICM-3473] Planned Maintenance on the Imperva data center in Miami, FL

Completed - The scheduled maintenance has been completed.
Apr 8, 08:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:00 UTC

Scheduled - Maintenance on the Miami, FL data center will be performed on Tuesday, April 8th, 2025 at 05:00 UTC. We expect to complete the maintenance by Tuesday, April 8th, 2025 at 11:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 31, 17:28 UTC

Apr 7, 2025

[ICM-3387] Planned Maintenance on the Imperva data center in Tokyo, Japan

Completed - The scheduled maintenance has been completed.
Apr 7, 21:31 UTC

Verifying - Verification is currently underway for the maintenance items.
Apr 7, 21:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 15:00 UTC

Scheduled - Maintenance on the Tokyo, Japan data center will be performed on Monday, April 7th, 2025 at 15:00 UTC. We expect to complete the maintenance by Monday, April 7th, 2025 at 23:00 UTC.

For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.

DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.

The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 28, 06:58 UTC

Apr 6, 2025

The Cloud Security Console will undergo a scheduled update on Sunday, April 06, 2025

Completed - The scheduled maintenance has been completed.
Apr 6, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 UTC

Scheduled - The Cloud Security Console will undergo a scheduled update on Sunday, April 06, 2025, between 13:00 and 15:00 UTC. During this time customers might experience login and authentication issues (both through API and UI) for a short time.

Customer sites will remain available and protected during this time. We apologize for any inconvenience this may cause.
Apr 1, 09:29 UTC

Apr 5, 2025

No incidents reported.

Service Under Maintenance

Scheduled Maintenance

[ICM-3502] Planned Maintenance on the Imperva data center in Ashburn, VA Apr `20`, `2025` `04:00`-`10:00` UTC

(TR-19101) Scheduled update to Cloud Security Console April 20, 2025 Apr `20`, `2025` `06:00`-`07:00` UTC

[ICM-3546] Essential Maintenance on the Imperva data center in London 1, UK Apr `23`, `2025` `23:00` - Apr `24`, `2025` `07:00` UTC

Past Incidents

Service Under Maintenance

Scheduled Maintenance

[ICM-3502] Planned Maintenance on the Imperva data center in Ashburn, VA Apr 20, 2025 04:00-10:00 UTC

(TR-19101) Scheduled update to Cloud Security Console April 20, 2025 Apr 20, 2025 06:00-07:00 UTC

[ICM-3546] Essential Maintenance on the Imperva data center in London 1, UK Apr 23, 2025 23:00 - Apr 24, 2025 07:00 UTC

Past Incidents

[ICM-3502] Planned Maintenance on the Imperva data center in Ashburn, VA Apr `20`, `2025` `04:00`-`10:00` UTC

(TR-19101) Scheduled update to Cloud Security Console April 20, 2025 Apr `20`, `2025` `06:00`-`07:00` UTC

[ICM-3546] Essential Maintenance on the Imperva data center in London 1, UK Apr `23`, `2025` `23:00` - Apr `24`, `2025` `07:00` UTC